Overview
- Before you report feedback, please use search function in the Feedback Tracker (FT).
- Should you not find a similar report in the FT database, please report it.
- Feedback reports should ideally be clear and not too long.
- Don’t forget to mark issues on any screenshot you may want to attach.
- The maximum size of attached files is 5000 KB.
How to report feedback
- Click on the „Report Issue“ button in the navigation menu on feedback,tekcopstudios.com
- Fill in all the necessary information for your feedback report. Please don’t forget the game version and steps to reproduce.
- When it may be helpful, attach a screenshot.
- Always keep public the View Status.
- After all necessary information is filled out, save the report using the „Submit Report“ button.
How to report a crash
- Crash dump reports are very important to solve crashes. You can find them on these locations:
- Move all files from this folder and pack them in a RAR archive. Next, upload them to a free upload service like Mediafire.
- Please try to reproduce the crash again; reproducible reports are very important for our ability to fix crashes.
- Click on the „Report Issue“ button in the navigation menu on feedback,tekcopstudios.com
- Fill in all the necessary information for reproducing the crash. In the „Steps to Reproduce“ window describe step-by-step how to do so. Don’t forget to provide the link to where the crash dumps are uploaded and the game version.
- Please also attach your DxDiag file (http://en.wikipedia.org/wiki/DxDiag). You can also attach the aforementioned files from the crash dump folder, but the attachment can’t be bigger than 5000 KB.
- Always keep the public View Status.
- After all necessary information is filled out, save the report using the „Submit Report“ button.
Example of Steps to Reproduce
Start the game > Open the menu > Press the button for the gravity of the moon.
Now start a game and see that the gravity has not changed.